Bilingual Client Support Admin and Servicing Flexible Mississauga, ON, CA Salary Range: $22.00 To $25.00 Hourly The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through contract administration, customer service, default management and post charge-off recoveries. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”.

We are currently looking for an experienced individual with exceptional multi-tasking and interpersonal skills to join our team on a temporary basis for the duration of the project. As a Client Support Administrator and Servicer, you will support Business Banking customers and clients directly with after-sales-related activities including Ad hoc administrative activities.

The Client Support

Administrator and Servicer works closely with the clients to gather appropriate documentation and information to fulfill the business requests, taking responsibility for the coordination and execution of client requests, providing relevant recommendations or, when appropriate, referring the client to the appropriate party, while acting as a key interface to internal partners. Validate applications for all Small Business banking, including but not limited to reviewing business documentation, validate customer information and ensure compliance with AML policies Engage in client interactions via phone, email with customers and/or internal partners to coordinate and execute documentations related to new accounts, change to account information, signing authorities, GICs,



credit documentation and cash management products Support back-end applications from small business banking by reviewing and ensuring all documentation is in compliance with AML policies Demonstrate service excellence by being knowledgeable, resourceful and skilled during all client interactions and record servicing activities in appropriate tool(s) accurately. Build strong partnerships by working closely client groups/partners to ensure seamless customer experience Accountable for accurately capturing and validating clients’ financial information, ensuring all documentation is completed in accordance with policies and procedures Ensure that all internal interactions with clients reflect all standards, policies and procedures, including: Anti-money laundering, Reputational and Legal Risk, Code of Conduct, Risk Management, etc.

Protect our clients managing and minimizing exposures to risk by ensuring compliance with regulatory activities and guidelines, and by adhering to established policies, practices and procedures 1 year of experience in handling customer accounts ~ Strong administrative and customer service experience ~ This role is a hybrid work structure, with 50% of your time spent in office and 50% working from home. To be considered for employment you will need to successfully pass a criminal background check and validate your work experience. We’ve taken time to be purposeful and thoughtful with this job posting.

Please take time to do the same with this job posting. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.

Diversity and Inclusion The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

📌 Bilingual Client Support Admin and Servicing (Mississauga)
🏢 CanCap Management
📍 Mississauga