Become a key player at BMO as a Bilingual Pre-Delinquency Contact Center Agent, working remotely to guide customers through collections and payment strategies. Use your communication skills to foster trust and drive positive outcomes.

This remote position requires a strong background in customer service and credit qualifications. As a key team member, you will handle delinquent accounts, provide expert advice on payment strategies, and develop long-term relationships with clients. Your analytical skills will help shape effective collections strategies and ensure compliance with regulations.

Key Responsibilities:



• Manage delinquent and high-risk accounts for collections • Advise customers on payment strategies and products • Conduct quality audits and provide coaching support • Analyze account data to determine probability of collection • Execute established loss mitigation processes for clients

Requirements: • 3-5 years of relevant experience in collections • In-depth knowledge of consumer collections laws • Solid analytical and problem-solving skills • Excellent verbal and written communication abilities • Proficiency in collaboration and influence skills

Leverage your bilingual skills, negotiation abilities, and customer service expertise to excel in this impactful role at BMO.

📌 Bilingual Collections Contact Center Agent (Winnipeg)
🏢 Bank of Montreal
📍 Winnipeg