Bilingual Customer Service Representative (English/French) Role Open Now!

Agilus by Synergie is recruiting for a Bilingual Customer Service Representative in the Imaging, Printing & Graphic Communications Industry in a hybrid work setting in Mississauga, Ontario. Are you a bilingual customer service professional who thrives in a fast-paced environment and enjoys building relationships, solving problems, and coordinating with multiple teams?

We're seeking a Bilingual Customer Service Representative (English/French) to join a collaborative and supportive organization that values employee development, work-life balance, and long-term career growth. In this role, you'll serve as a key point of contact for business clients, ensuring a seamless customer experience from order placement through delivery and issue resolution.

- Total rewards: $50000.00 - $55000.00 annually
- Hybrid work model with 3 days in office and 2 days working from home
- Daytime schedule with no regular overtime requirements
- Supportive leadership team that invests in employee growth
- Opportunity to work cross-functionally with multiple departments
- Comprehensive benefits package starting on Day 1
- Pension program with employer contributions and matching opportunities
- Long-term career development within an organization known for employee retention





A typical day:
- Respond to customer inquiries via phone, email, and online platforms
- Monitor customer orders and provide timely updates on delivery schedules
- Resolve customer concerns and coordinate solutions through to completion
- Enter and maintain customer order information accurately within company systems
- Track shipments and investigate delivery-related issues
- Process returns, exchanges, and related documentation
- Collaborate with internal teams including operations, sales, production, and finance
- Ensure exceptional customer service through proactive follow-up and issue resolution

Successful candidates will have:
- Bilingual fluency in English and French, both written and verbal
- 1 to 3 years of customer service, client support, or administrative experience
- Experience supporting business-to-business (B2B) customers
- Strong communication and relationship-building skills
- Excellent problem-solving and conflict-resolution abilities
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office and business software applications
- Experience with SAP or ERP systems is considered an asset

This posting is for an active opening.

📌 Bilingual Customer Service Representative (Mississauga)
🏢 Agilus Work Solutions
📍 Mississauga