Become a vital part of the Manulife Bank Contact Center as a Bilingual Customer Service Representative, where you’ll deliver exceptional service in both French and English. Engage with customers via calls, email, and chat in a hybrid work model. This role involves providing top-tier customer support to policyholders and partners, utilizing advanced technology for accurate documentation and problem resolution.

Candidates will need to leverage their bilingual skills in a quick-paced environment while collaborating with colleagues to tackle complex issues. Key Responsibilities:

- Provide exceptional service in French and English
- Handle high volume inquiries with proactive solutions
- Document interactions accurately using advanced technology
- Build trust through empathy and emotional intelligence
- Collaborate across departments to resolve complex issues Requirements:
- Bilingual fluency in French and English
- Experience in customer service, preferably call centers
- Strong technical skills for navigating multiple systems
- Ability to deliver concise and effective communication
- Flexibility to work within specified schedules Harness your bilingual skills to enrich customer experiences at Manulife.

📌 Bilingual Customer Service Representative Manulife (Montreal)
🏢 Manulife Financial
📍 Montreal