Bilingual (French and English) Service Support Analyst Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada Posted Monday, August 31, 2026 at 8:00 AM Calgary, AB (Technology Center) Full-time, Permanent Travel throughout Canada and USA, 1 week per month Bilingual (French and English) Service Support Analyst - Tier 1 PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Service Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.)



Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client’s experience Develop knowledge and understanding of our software and supporting infrastructure Available to travel at least 1 week per month throughout the US and Canada Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes Commit to ongoing personal development and cross-training as recommended by your Team Lead High school diploma Previous customer service, helpdesk or dealership experience will be considered an asset Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.

Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English Professional Development – Continuous training, industry certifications, and transparent pathways for career advancement Travel Opportunities – Travel to locations across Canada, the U.Comprehensive health benefits – Medical and dental coverage to support your well-being Paid Time Off – PTO to help you recharge and maintain work-life balance Employee recognition – Regular appreciation programs and performance-based incentives Competitive annual base salary ($49k/yr.

- $French incentive $5,000 Up to $4,800 per year in product certification bonuses Outstanding travel incentive bonuses Additional performance incentives Attractive employee referral bonuses Accommodation will be provided during the hiring process as required.

📌 Bilingual (French and English) Service Support Analyst (Calgary)
🏢 PBS Systems
📍 Calgary