Variety of shifts Opportunity for growth and development Excellent extended health and dental plan options Position at Casino Rama Resort Job Type: Full-Time Variety of shifts Opportunity for growth and development Excellent extended health and dental plan options Pension plan benefits The Front Office Supervisor is responsible to ensure a positive guest experience through effective and efficient support and supervision of Front Office, Guest Services and Valet services, its activities and its resources.

The Front Office

Supervisor must uphold our core values of delivering Diamond Service while building a strong team. Oversee the operations of the Front Desk, Guest Services and Valet departments to ensure the achievement of departmental objectives are service quality standards. Provide additional coverage to the Spa in the absence of the Spa Manager.

Plan, organize and monitor daily activities of the team. Communicate with Housekeeping and other departments on the status of guest rooms in a timely and efficient manner. Review and resolve dispute accounts and Housekeeping discrepancies.

Ensuring company policies and regulations are met. Assist with interviewing, provide training and career development for staff; conduct performance evaluations and provide feedback for employees, follow progressive discipline policies. Prepare daily shift briefings and meetings for staff and communicate activities in the supervisor's daily log.

Respond to customer service problems promptly and professionally. Inspect guest room floors, guest rooms and public areas, inclusive of front of and back of house.



Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.

Provide site inspections of hotel and banquet areas. Keep work areas clean and free of safety hazards, debris and litter, provide safety reminders and training as needed. Adhere to departmental quality standards.

Certificate in Hospitality Management is an asset. Knowledge of professional housekeeping techniques. Knowledge of property management systems. Strong understanding of hotel operations and yield management.

Ability to effectively communicate in writing as appropriate for the needs of the audience.

Gateway

Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms. Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands.

Our employees thrive with ongoing training and leadership programs while working in a energetic and fun environment. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants. #

📌 Bilingual-Front Office Coordinator (Rama)
🏢 Gateway Casinos & Entertainment
📍 Rama