Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Contributes to the overall success of the Servicing - Support Desk in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Answering general procedural queries from branches and solicitors/notaries as they pertain to Retail Mortgage and Auto Lending Operations processes and answering deal specific queries. Conducting investigations to resolve exception situations and provide assistance as required with customer/branch complaints.

Taking ownership for self-learning and personal development planning. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Champions a high-performance environment and contributes to an inclusive work environment.

Provides support for more than 900 branches in the domestic/Canadian branch network. Receives over 100,000 support calls per year from branches, lawyers and third parties on servicing-related functions. Receives over 5,000 support emails per year from branches on servicing-related functions.





High School diploma and a minimum of 2 years of office work related experience. Basic computer skills, including Microsoft Office products.

Experience providing product and process support over the phone and/or through email. Knowledge of the mortgage industry and products, or relevant experience.

Bilingual

French and English Work in a standard office-based setting. Requires very close attention reviewing/reading material. Can experience significant fluctuations in work volumes or unexpected events which may require overtime. You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders. You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Loan Officer, Mortgage, QC, Retail Sales, Bilingual, Finance, Quality, Retail #

📌 Bilingual Helpdesk Support Specialist (Montreal)
🏢 Scotiabank
📍 Montreal