For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Global

Relay is a career-building company. We believe outstanding businesses thrive on diversity, inclusion, and the contributions of all employees. This is a fantastic opportunity for a Technical Writer with intermediate experience to join our growing Technical Communication team.

You will be responsible for creating a diverse set of documentation to help our users understand concepts and tasks specific to their roles. The successful candidate will create user and configuration guides/online help, contribute to developer documentation, draft release and maintenance notifications, and produce other relevant artifacts.

Experience with a variety of content delivery tools is an asset, so we can tailor material to various types of users. Ensure the successful completion of all user content required for each product release or upgrade, including customer notifications Research our users to understand their challenges and expected workflows to create the materials to facilitate their ongoing success Collaborate with UX, Product, Technical Communication,



and Marketing to produce consistent content for various touch points and contexts Balance multiple projects and parallel deadlines Contribute to the corporate style guide and voice guidelines; reinforce these styles when reviewing content produced by others Stay current with advances and trends in the field and industry at large Collaborate with other Technical Writers 4+ years Technical Writing experience creating a diverse set of content for various audiences, e.g. standard users, IT personnel, programmers, etc. ~ A portfolio providing your writing samples and documentation process ~ Degree/Diploma in English, technical writing, computer science, or related field ~ Salesforce Knowledge, Zendesk ~ Microsoft Office Suite ~ Graphic editing tools, e.g. Photoshop, Visio, Snagit ~ HTML and CSS ~ Project management tools, i.e.

Product strategy software, e.g. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure.

Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team! 65,000 CAD - $80,000 CAD Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit #

📌 Bilingual Technical Writer (English/French) (Vancouver)
🏢 Global Relay
📍 Vancouver