Join Birks as a Team Lead in After-Sales Service, where you will enhance client experiences and lead a dedicated team. Your expertise will foster a service-oriented culture. As the Team Lead at Birks' flagship store, you will utilize your 2+ years of supervisory experience in luxury retail, leading the After-Sales Service team.

This role focuses on addressing client needs, managing inquiries, and coordinating all after-sales services including repairs. You'll work closely with leadership to support objectives and implement process improvements that directly enhance the client experience. Key Responsibilities:

- Develop your After-Sales Service team through coaching
- Efficiently resolve client inquiries and issues




- Coordinate requests for repairs and orders
- Collaborate with retail teams for service excellence
- Monitor performance and identify service enhancements Requirements:
- At least 2 years in a supervisory or customer-focused role
- Luxury retail background is highly valued
- Solid bilingual communication skills, French and English
- Excellent organizational and decision-making skills
- Advanced proficiency in Microsoft Office, particularly Excel Elevate your career at Birks and lead the way in exceptional client service.

📌 Birks Team Lead in Service Excellence (Montreal)
🏢 Birks Group
📍 Montreal