Shape the future of customer retention at Cogeco in Burlington. This role requires a strategic mindset to enhance customer relationships and team development. As the Customer Retention Leader, you will take charge of designing innovative short and long-term retention strategies for Cogeco.

With at least eight years of call center management experience, you will leverage your interpersonal skills to foster a culture of collaboration and success within your team. This role is pivotal in aligning customer advocacy with business goals.

Key Responsibilities

- Lead the evolution of customer retention strategies • Drive team performance through coaching and development • Conduct market assessments for competitive intelligence • Formulate and implement creative customer programs • Ensure adherence to service level standards Requirements:
- Minimum 8 years of customer service experience • 5+ years in a managerial capacity • Excellent communication and storytelling abilities • Experience in analyzing customer metrics • Bachelor's degree preferred Apply your strategic vision and creativity to enhance customer loyalty at Cogeco.

📌 Burlington Customer Retention Leader
🏢 Cogeco
📍 Burlington