As the Business Analyst, Salesforce Marketing Cloud, you will act as the conduit between Technology and multiple cross‑functional business teams. You will assist with our configuration and integration projects by eliciting and analyzing requirements, liaising between business and technical resources, and documenting business processes or systems and their integration. You must be able to quickly absorb new and different types of information, modify and adapt existing knowledge, and work in a changing and evolving environment to ensure successful project delivery using an agile scrum methodology.

The Digital

Marketing team is a technology‑driven team focused on the Salesforce Marketing Cloud instance that supports our lifecycle marketing business teams. This team continually improves our Salesforce Marketing Cloud environments, primarily email marketing, to better suit our business’s evolving needs. Gather requirements using effective business analysis techniques with the lifecycle marketing teams.

Translate business requirements into detailed and actionable specifications. Collaborate and contribute as a team player, building strong, positive relationships with technology and business teams. Document detailed user stories, process flows, system flows, and acceptance criteria for business process review, systems architecture, and quality assurance.

Identify and document business process changes and improvements. Maintain process and systems documentation as business and systems evolve. Assist the technology leadership team with other tasks and projects as required. 3+ years of experience as a business analyst,



ideally on projects in the digital and omnichannel spheres. ~ Strong experience with Salesforce Marketing Cloud. ~ Extensive experience working in an agile methodology. ~ Solid understanding of data models (ERDs). ~ Experience with enterprise‑level system integrations and creating data mapping documentation for system integration projects. ~ Excellent interpersonal skills and the ability to communicate with stakeholders at all levels to explain and document concepts, business processes, systems, and requirements. ~ Highly versatile and adaptable when faced with ambiguity. ~ Quickly absorb new information, modify existing knowledge, and work in a changing environment to ensure successful project delivery. ~ The salary range for this role is CAD$82,000–CAD$108,000.

Health & wellbeing – Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender‑affirming care, and a 24/7 Employee Assistance Program (EAP). Family support – Parental leave top‑up and a nesting period for new parents. Growth, community & gear – Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

📌 Business Analyst, Salesforce Marketing Cloud (North Vancouver)
🏢 Arc'teryx Equipment
📍 North Vancouver