We're building a relationship-oriented bank for the up-to-date world. As a Business Operations Analyst you'll manage assigned services, execute compliance & reporting activities, and support event management. Collaboration with your peers and business partners will be key; The Business Operations Analyst assists members of the Chief Security Office (CSO), executive leaders and their teams by assuming responsibility for support activities and strong governance and client focused services.

The role applies detailed knowledge of efficiency, governance and administrative tasks to perform a range of specialized functions including reviewing and coordinating documentation, onboarding/offboarding resources, maintaining distribution lists, managing shared mailboxes, planning, tracking, and conducting spot-checks and independent testing as required.

The Business Operations

Analyst stays abreast of all relevant CIBC products and services and keeps current on procedural and technological changes and upgrades within their area of responsibility. The role proactively identifies and recommends possible process improvements that would increase productivity and efficiency, collaborating with senior employees to develop methods and techniques to enhance performance of administrative tasks. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

Provide timely updates to be communicated to the CSO Senior Leadership Team. These include, but not limited to, venue booking, managing catering, onsite support, etc.



Compliance & Reporting – Assist Shared Services team with Governance and Compliance implementations, reporting and engagement.

Administrative

Support – Support the management and action requests of operational requests to Shared Services. Develop and maintain administrative policies and procedures related to your role. You can demonstrate extensive direct experience in working directly with senior leaders and performing their schedule and calendar management.

Your depth of knowledge includes performing critical administrative tasks, multitasking in complex environments, situational awareness, managing multiple competing priorities, and dealing with ad-hoc requests. You bring expertise in MS Office applications - Word, PowerPoint, Excel, and Outlook. You give meaning to data.

You find meaning in relationships, and surround yourself with a diverse network of partners. You're fluent in French and English to support business operations outside of Quebec, Canada. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Coding

Invoices, Corporate Services, Prioritization, Procurement Services, Supplies Management, Work Collaboratively #

📌 Business Operations Analyst - Bilingual (Toronto)
🏢 CIBC
📍 Toronto