We are seeking a Bilingual Disability Case Manager to join our Coughlin team in Ottawa, Burlington, or Winnipeg, though we are flexible on location. If you are bilingual (French and English) and an experienced Disability Management professional or have a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply.

The Bilingual Disability Case

Manager is required to process short-term disability claims for payment by applying established policies and procedures. They will also provide administrative support to clients, members, and insurers to allow effective and prompt processing of all disability claims. In addition, the Bilingual Disability Case Manager will be a direct liaison with Trustees, employers, and members to provide information regarding procedures and claim status to the plan consultants and other company staff as needed.

The Bilingual Disability Case Manager will: Review disability claims to determine fitness for work and ongoing eligibility and entitlement to benefits based on medical documentation, functional abilities, job demands, and contractual provisions. In collaboration with the client and treatment providers, develop and implement case management plans focused on recovery and timely return to work. Identify barriers impacting recovery or RTW and coordinate expedited health care or rehabilitation services.

Manage cases until return to work or claim resolution. To be successful as the Bilingual Disability Case Manager with Coughlin & Associates, you will need:



~ Completion of a Bachelor’s degree or diploma in a health-related field or disability management ~3+ years experience in disability claims adjudication or case management ~ Full fluency in French and English ~ Strong understanding of medical and mental health conditions and treatments ~ Proficiency using the Microsoft Suite - MS Word, Excel, Outlook, etc... A customer service-focused mentality with a positive outlook and a high level of accountability Extended health care and dental benefits A retirement savings plan with company contributions Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits.

Claims adjudication and payment Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions, and public service organizations. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc.).

The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. We value our employees and provide competitive salaries, a comprehensive group perks plan, and a generous retirement savings plan. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

📌 Case Manager (English/French Bilingual) (Ottawa)
🏢 Ascension Benefits
📍 Ottawa