Community and Social Services Division Case Manager Temporary Full-Time Bargaining Unit: CSS OPSEU Local 494 Reporting directly to the Supervisor and indirectly to the Departmental Manager, and the Director, Community and Social Services, the Case Manager will provide a full range of services to a diverse client population as part of a team facilitating integrated case management. Two or three-year Diploma or Degree in social/human services such as, Social Service Worker (SSW), community services, addiction and mental health, child and youth work or other related human services diploma or bachelor’s degree in psychology, Sociology, Social Work, Women/ Gender Studies, Criminology or Counselling Minimum two years’ experience working in the Social or Human Services field. Possess a comprehensive knowledge and understanding of the programs delivered by the Community and Social Services Division.

Computer literate in all relevant technologies within the Division. Ability to demonstrate sensitivity and responsiveness to the needs of the community. Ability to work flexible schedule including some evenings and weekends depending upon the needs of the community.

Possess a comprehensive knowledge of community agencies/organizations, which interface with the Division. Perform the responsibilities of the position within the applicable legislative and regulatory standards set out in the applicable Federal,



Provincial and Municipal Acts, Regulations, Guidelines, best practices and the operational policies of the United Counties of Leeds and Grenville. # Maintain and respect the confidentiality of families / individuals as per the Municipal Freedom of Information and the Protection of Privacy Act (MFIPPA). # Conduct ongoing work with families/individuals and fellow staff in a respectful, empowering manner which demonstrates a strong customer service philosophy. # Work collaboratively with community partner agencies to promote and support the programs delivered and to maintain a working knowledge of available resources to best serve and refer families/individuals. # Initiate case planning to support client success, which may include case conferences, off-site appointments and home visits. # Maintain a high level of computer proficiency for all relevant divisional software. # Provide back-up support and coverage to other Case Managers as required. # Applicant information is collected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and will only be used for candidate selection. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

📌 Case Manager - IPD, TFT (Brockville)
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