For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Both programs are an integrated mission case management framework. This position provides casework services through a collaborative approach in which the ministry unit partners as stakeholders in serving the community.

The position attends ministry unit locations to meet with participants, (Rutland and Westbank Community Services) and also engages with participants in public settings or in homes, as appropriate. The Pathway of Hope Caseworker, along with other local team members will journey with participants to reach their goals and build hope for the future. This position supports ministry unit integration and encourages the delivery of spiritual care services by each Community Services team.

This position also works with ministry unit to produce and promote opportunities for church members and volunteers to get involved with supporting families. Meet with participants via in person and/or video conferencing, will have a main site where they work but may be asked on occasion to travel to other locations (Kelowna/Westbank); may engage with participants in public settings or in homes, as appropriate. Along with other local team members, such as a spiritual care representative, team leader and other supporting PoH volunteers will journey with participants to reach their goals and build hope for the future.

Support ministry unit integration and encourage the delivery of spiritual care services by each ministry unit team. Work with ministry units to produce and promote opportunities for church members and volunteers to get involved with supporting families.

Ministry Unit Coordination: Serve as a caseworker for the Empowerment, Pathway of Hope and other programs for the Community Services locations in Kelowna or Westbank; Work with each Community Services office team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective. Connect with each location (via phone, video conference,



or in‑person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements. Collaborates with the Pathway of Hope oversight team at Headquarters: including case consultation and technical assistance, training and development, evaluation, and reporting.

Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements. Attend and participate in training and meetings as required by the Ministry Units, Divisional and Territorial Headquarters.

Case Management Services: Perform all aspects of the case management process, initial and ongoing for participants files using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow‑up.) Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation. Assist participants in making connections and accessing community resources offer/arrange accompaniment services as appropriate. Ensure accurate and timely collection and maintenance of data, submit monthly summary of service statistics to the PoH Coordinator, and assist in semi‑annual evaluation/outcome measurements.

Community Networking and Partnerships: Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants. Attend agency and community meetings as needed. Participants and their families, government agencies and local community support services.

MANAGERIAL/Technical Leadership RESPONSIBILITY: This position reports directly to the Casework Team Lead.

Represent The Salvation

Army at agency and community meetings as directed. Attend regional Pathway of Hope meetings monthly (in‑person or via telephone/video conference).

FINANCIAL AND MATERIALS MANAGEMENT: This role does not have any financial or budgetary accountabilities, and all approved eligible personal travel expenses are reimbursed. Some flexibility in scheduling is required, some weekend and evening work may be required. Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in church settings.





This position provides direct service to the community and will support people from a diverse range of backgrounds and histories. Occasional local travel between the two (2) office locations and for participant in‑person visits. Education, Qualifications and Certifications: Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker.

A University Degree in a relevant field of study would be a definite asset, i.e., Bachelor of Social Work, or a Bachelor of Arts in Social Services). Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting. Knowledge of community‑based resources is required, and experience networking with government and social service agencies is considered an asset.

Experience with program facilitation, administrative duties, and program development.

Experience with community development considered an asset. Proficient computer skills in all aspects of Microsoft Office. Ability to enter data and perform statistical analysis efficiently and accurately.

Ability to deal effectively with the public, government, business leaders, and professionals. Lead by example, by demonstrating a positive attitude, a strong work ethic, and a willingness to learn and be versatile in the face of change. Relationship building – demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, participants, and other staff.

Problem solving – creates action plans to help break down barriers to achieving participant goals. Organizational commitment – understanding and ability to uphold the ethical and social norms of the organization. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

📌 Caseworker (Full Time) (Kelowna)
🏢 The Salvation Army International
📍 Kelowna