Join Citi as a Bilingual Client Services Analyst, where you'll leverage your English and French proficiency to resolve client inquiries and enhance their service experience. This intermediate-level role involves managing a portfolio of high-profile clients, ensuring timely resolution of their concerns. You will provide coaching to your team while advocating for process improvements.

Your insights will play a crucial role in customer service excellence and regulatory compliance. Key Responsibilities:

- Manage inquiries for high-profile client portfolios
- Coach team members and facilitate escalations
- Maintain regular client communication through various channels
- Report on market issues and system failures to clients
- Identify opportunities for process reengineering for better service Requirements:
- 2-5 years of customer service experience required
- Bilingual proficiency in English and French
- Relevant background in finance or a related field preferred
- Robust analytical and organizational skills
- Ability to communicate effectively and build relationships Elevate your client service expertise at Citi by utilizing your bilingual abilities.

📌 Citi Bilingual Client Services Analyst (Toronto)
🏢 Citi
📍 Toronto