Join Assurant as a Claims Specialist to provide exceptional customer service in a hybrid work model. Focus on managing insurance claims while delivering accurate, timely support to customers and suppliers. We are looking for proactive individuals to join our Business Services Team with Assurant. This permanent role blends remote work with office visits in Hawthorn.

The Claims

Specialist will oversee the complete claims process, ensuring a seamless customer journey through effective case management and communication. Key Responsibilities:

- Provide excellent service via phone and email
- Resolve claims efficiently while meeting regulatory standards
- Manage inbound/outbound claim inquiries effectively
- Coordinate administrative tasks between calls and emails
- Address customer complaints to ensure satisfaction Requirements:
- Previous customer service experience required
- Complaint handling or dispute management experience preferred
- Claims or insurance knowledge is a plus
- Proficient in Microsoft Office Suite
- Solid problem-solving and decision-making skills Bring your customer-centric approach and teamwork to Assurant as a Claims Specialist, enhancing client experiences every day.

📌 Claims Specialist at Assurant (Victoria)
🏢 Assurant
📍 Victoria