Description

JOB SUMMARY:

Works within a client and family centred care model in accordance with the vision and values of the organization to provide support services to pregnant and parenting clients with substance use. Monitors clients, documents and provides verbal reports on observations in accordance with standard procedures or specific direction, facilitates the use of community services and resources and proves information on community services, and liaises and coordinates services with mental health, addictions, and medical professionals. Participates in team meetings and corporate initiatives, engages in on going team planning and quality improvement activities, maintains a protected and clean environment for clients and team, and performs a variety of clerical duties as required.

Plays a key role in supporting client engagement, systems navigation in a low barrier, indigenous culturally safe context.

QUALIFICATIONS:

Education &

Experience

Grade 12.

Office Administration

Certificate, Medical Terminology and one year recent related experience or an equivalent combination of training and experience.

Knowledge, Skills & Abilities

Demonstrated exceptional customer service and communication skills related to providing low barrier health care services for clients and with external partners.

Working knowledge of office procedures.

Ability to operate a multi-line switchboard/phone system.

Ability to keyboard 5,000 keystrokes per hour.

Business writing skills.

Knowledge of basic accounting principles.

Ability to utilize trauma informed, harm reduction and indigenous cultural safety knowledge and principles to inform service delivery for pregnant and parenting women requiring enhanced and low barrier health care access and services.

Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.

Ability to organize and prioritize.





Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.

Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.

Demonstrated skill in using a variety of office equipment and computer software programs.

Demonstrated ability to work independently and within a team.

Ability to prioritize and organize workload and meet deadlines.

Demonstrated ability to troubleshoot and solve software related problems.

Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.

Nursing & LPN successful applicants will be notified by email.

We regret that only short listed candidates will be acknowledged.

This is an internal job posting for Vancouver Coastal Health employees only.

📌 Clerical Support Worker/Client Engagement (Vancouver)
🏢 Vancouver Coastal Health
📍 Vancouver