Posted Wednesday, August 12, 2026 at 4:00 AM The Client Care Coordinator (overnight), under the direction of the Manager and the Supervisor of Client Care, is primarily responsible for organizing, coordinating, and communicating the needs of our clients in a courteous and productive manner.

The Client Care

Coordinator (overnight) is responsible for supporting the customer base by resolving questions and concerns and handling customer inquiries and complaints which are escalated from other departments. This role will also attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of their abilities.

Larga

Baffin is a 24/7 facility, shifts may vary based on operational requirements. (days, evenings, weekends and holidays). Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary. Continuously enhance our client’s quality of care.

Communicate and liaise with various Larga Baffin departments and outside service providers to help manage our clients' needs (OHSNI, Hospitals, Medigas, OMS, etc.). Maintain and clean all guest common areas if scheduled for an overnight shift. Manage and maintain corporate documents. ~ Answering a multi-line phone system ~ General clerical duties (photocopying, faxing,



mailing, sorting, basic typing) ~ Other administrative tasks may be assigned from time to time. ~2-3 years of customer service experience in a similar role ~ High school diploma (or equivalent) ~ Workplace Hazardous Materials Information System (WHMIS) trained (or willing to learn) ~ Bilingualism (Inuktitut and English) is a strong asset.

Ability to operate in an environment that handles sensitive and personal information. Knowledge of modern office practices, procedures, and equipment Ability to work without direct supervision. Ability to adapt to a variety of people with a winning attitude and dedication to ensuring customer satisfaction.

Ability to effectively communicate both verbally and in writing. Operation of desktop computer and peripherals Interaction with customers/clients and the public at large Flexible hours, including nights, weekends, and holidays. Occasional overtime Larga Baffin welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Larga

Baffin does not provide housing and is not responsible for re-location costs. #

📌 Client Care Coordinator Overnight - Part-time (Ottawa)
🏢 Dept-Physlo
📍 Ottawa