Drive client retention as a Client Engagement Representative at GroupStrength in Winnipeg, MB. Leverage your strong communication abilities to enhance satisfaction and loyalty among clients. As a vital member of our team, you will connect with existing GroupHEALTH clients to understand their experiences and address any concerns proactively.

This on-site position entails completing Client Experience surveys and collaborating with Client Service teams to ensure clients are well-supported. Your ability to problem-solve effectively will be key to fostering strong, trusting relationships. Key Responsibilities:

- Perform Client Experience surveys to gauge client feedback
- Support clients through escalated situations in partnership with the Client Experience team




- Log client interactions in our user-friendly CRM
- Stay informed about Canadian employee benefits industry trends
- Attend retention meetings to drive best practices Requirements:
- 3-5 years in customer retention or sales experience
- Solid interpersonal and empathetic communication skills
- Relevant education in business preferred but not required
- Experience in group benefits insurance is a bonus
- Familiarity with MS Office tools Join GroupStrength and enhance client relationships through effective communication and engagement.

📌 Client Engagement Representative in Winnipeg
🏢 GroupStrength Benefits Direct
📍 Winnipeg