Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an setting where you can make an impact. Customer Service Representative The Customer Service Representative (CSR) plays a critical role within our Value Stream and serves as a primary point of contact for customers, channel partners, and our global commercial team. This role is responsible for processing customer orders, providing proactive communication and status updates, coordinating warranty claims and returns, and ensuring a seamless customer experience throughout the order-to-delivery process.

The ideal candidate will bring customer service and inside sales experience within a manufacturing environment, understand the flow of custom equipment or machine-build projects through a production cycle that may extend up to 20 weeks, and demonstrate the initiative, ownership, and leadership qualities required to help drive team success. Review customer purchase orders to ensure compliance with company requirements and standards. Enter and maintain customer orders accurately and efficiently in accordance with standard operating procedures.

Coordinate closely with internal departments to support successful execution of customer orders. Provide customers with timely and proactive updates regarding order status, lead times, and delivery schedules. Issue order acknowledgements and other required customer documentation.

Manage warranty claims, Return Material Authorizations (RMAs), and Order Change Notices (OCNs).



Support customer inquiries and resolve issues in a professional and customer-focused manner. Build strong working relationships with customers, channel partners, sales teams, and internal stakeholders.

Identify opportunities for process improvement and contribute to continuous improvement initiatives within the customer service function. Serve as a trusted resource within the team by demonstrating leadership, initiative, and accountability. Relevant customer service, inside sales, administrative, business, or manufacturing experience is considered the primary qualification.

Post-secondary education in Business Administration, Office Administration, Supply Chain, or a related field is considered an asset but is not required. 3-5 years of customer service, order management, or inside sales experience. ~ Experience supporting products, equipment, or projects with extended manufacturing lead times is highly desirable. ~ Experience working with ERP systems and order management processes is preferred. ~ Previous experience interacting with customers, distributors, channel partners, or sales teams is an asset. Customer-focused mindset with a passion for delivering exceptional service. Strong understanding of manufacturing order flow from order entry through production, shipment,



and delivery.

Demonstrated leadership qualities with the ability to positively influence team performance and process improvement. Proficiency with Microsoft Office applications. JD Edwards experience is an asset.

Physical

Environment and Environmental Factors Regularly works in an office setting. Must be able to work at a computer for extended periods throughout the day. This job posting is available in an accessible format upon request.

This position may be eligible for performance based bonus plan. Health benefits, 401(k) retirement savings program with company match, PTO, and more. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. These contact tools may be used only by individuals with a disability for accommodation requests.

This posting is for an existing vacancy. Artificial intelligence is not used to screen, assess or select applicants.

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