Location: In-person (Burnaby, with future relocation to Port Moody or Tri-Cities area) Job Type: Full-time Salary: $55,000 - $80,000 base salary, plus performance-based bonuses Talent Harbour Group is one of Western Canada's fastest-growing boutique talent management firms. We are seeking a Customer Services Representative to join our team and play a key role in building strong client relationships while ensuring seamless operations and exceptional service. This position blends account management, customer service, and administrative support.

It's ideal for someone who is customer-centric at heart, someone who enjoys getting to know clients, understanding their needs, and building long-term relationships, while also keeping the day-to-day operations running smoothly. You will also support scheduling, manage client records, and provide administrative support to business leaders. Serve as a trusted point of contact for assigned clients, building genuine relationships and understanding their evolving needs.

Continuously monitor and analyze client/customer feedback to identify areas for improvement and provide recommendations to management.

Retention Strategy: Collaborate with team members to develop and implement client/customer retention strategies. Handle client inquiries via phone and email, ensuring timely, professional, and personable responses. Problem-Solving & Client Service: Address client concerns, escalate issues when necessary,



and ensure a consistently high-quality client experience.

Administrative Support: Assist business leaders with tasks such as organizing documents, preparing reports, and handling office operations.

Office Administration: Order office supplies, coordinate office maintenance, and ensure a well-organized workspace.

CRM & Data Management: Maintain and update client records in the CRM system, keeping relationship history current and accurate. Assist with accounts payable/receivable (AP/AR) invoicing and related administrative tasks. Cross-Team Collaboration: Work closely with recruiters, consultants, account managers, and leadership to support smooth business operations and a unified client experience.

Other Duties: Support business needs as they arise. Minimum 3 years of experience in account management, customer service, client relations, or business support. Strong computer skills, including proficiency in MS Office.

Experience working with CRM systems is an asset. Competitive salary with performance-based incentives. Collaborative, entrepreneurial work workplace where relationship-building is valued and rewarded.

Office Location: This role is currently based in Burnaby, BC, but candidates must be open to future relocation to Port Moody or the Tri-Cities area. If you're a relationship-driven, detail-oriented professional with a passion for customer service, account management, and executive support, we'd love to hear from you! #

📌 Client Service Representative (Temporary Full-Time) (Burnaby)
🏢 Talent Harbour
📍 Burnaby