Xello is hiring a Client Solutions Expert for an 18-month contract to deliver outstanding client support. Work Monday to Friday from 12pm to 8pm ET, ensuring every client interaction is meaningful. In this client-focused position, leverage your empathy and problem-solving skills to address inquiries across various communication channels.
You will have at least 3 years of experience in client service and possess a strong technical background in CRM tools to provide effective solutions while making clients feel valued and understood. Key Responsibilities:
- Provide high-quality client service via diverse channels
- Effectively troubleshoot and resolve client inquiries
- Document and maintain detailed interactions in CRM
- Collaborate with internal teams on technical challenges
- Mediate client needs to optimize their experience Requirements:
- Minimum 3 years in a client-facing service role
- Familiarity with CRM tools like SalesLogix or Salesforce.com
- Background in SaaS or education technology
- Robust multitasking and organizational abilities
- Excellent interpersonal and technical communication skills Utilize your skills to drive satisfaction and client success at Xello!
📌 Client Solutions Expert at Xello (Toronto)
🏢 Xello
📍 Toronto