Drive customer satisfaction and growth as the Client Success Leader at d1g1t, an innovative fintech company based in Toronto. Oversee client support operations and nurture robust partnerships for long-term success. This role requires an expert in client success strategies and retention to enhance d1g1t's post-implementation services. You will lead the charge for exceptional customer experiences and foster a client-focused culture through effective training and team management practices.

Key Responsibilities

- Develop and execute Client Support strategies • Measure and drive retention, expansion, and satisfaction • Act as the customer advocate within d1g1t • Manage robust client support with a focus on service excellence • Implement tools for enhanced operational efficiency Requirements:
- Preferred degree in business or technology • At least ten years in successful client support leadership • Proven expertise with SaaS client retention and growth • Strong data interpretation and operational insights • Excellent communication and partnership skills Lead client success initiatives and empower teams for optimal outcomes at d1g1t.

📌 Client Success Leader at d1g1t (Toronto)
🏢 Portage Ventures GP
📍 Toronto