Role Description The Client Support Specialist is a part-time remote role focused on delivering responsive, high-quality support to PNC stakeholders and internal teams. Day-to-day responsibilities include handling inbound inquiries via email, phone, and digital platforms, resolving basic issues, and escalating complex requests to appropriate project leads. The role involves documenting interactions in support systems, tracking recurring concerns, and providing clear, accurate information about project processes and timelines.

The Client Support

Specialist will collaborate with engineering, project management, and community relations teams to ensure consistent messaging and a positive client experience. This role also supports continuous improvement by identifying patterns in feedback and suggesting enhancements to communication and support workflows.

Qualifications

- Candidates should possess strong Customer Support and Customer Satisfaction skills, with experience managing inquiries and resolving issues in a professional manner.




- Candidates should possess excellent Interpersonal Skills and Communication skills, including clear written and verbal communication and the ability to interact effectively with diverse stakeholders.
- Candidates should possess solid Analytical Skills to interpret client feedback, identify trends, and support data-informed decisions.
- Relevant experience in client service, administrative support, or project coordination within infrastructure, construction, transit, or related sectors is beneficial.
- Ability to work independently in a remote workplace, manage multiple tasks, and use common office and collaboration tools (e.g., email, CRM or ticketing systems, video conferencing) is preferred.
- Knowledge of large capital projects, public transit, or government-funded infrastructure is an asset.
- Post-secondary education in business, communications, public administration, or a related field, or equivalent practical experience, is advantageous.

📌 Client Support Specialis (Canada)
🏢 Pape North Connect (PNC)
📍 Canada