Clinical Operation Resource Lead - Mississauga Posted : July 23, 2026 Full-Time On-site Clinical Operation Resource Lead CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home, and integrated care providers , operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.

Because Your Care

Matters. CBI Home Health is looking to hire a Full time Clinical Operation Resource Lead based out of our office in Mississauga, Ontario.

Salary Range: The salary range for this position is $70,000 - $75,000 per year. (Why CBI Home Health? CBI Home Health is more than a workplace – it’s a community. We foster a supportive, inclusive environment where your ideas are valued, your growth is encouraged, and your well-being matters.

Comprehensive benefits package includingmedical and dental coverage Employee and Family Assistance Program Paid orientation, training and development with opportunities to grow your career What you will do: The Clinical Operations Resource Lead plays a crucial role in ensuring operational excellence by acting as a key clinical resource and providing exceptional internal customer service to front-line team members.

The Clinical Operations Resource

Lead is responsible for supporting the front-line team, facilitating effective communication, and upholding the highest standards of service delivery. Act as the primary clinical resource for the frontline team members, providing guidance, support, and expertise to ensure high-quality care and service delivery. Foster a culture of excellent internal customer service by actively supporting and assisting front-line team members, addressing their needs, and resolving any issues promptly.

Collaborate with supervisors,



managers and other team members to ensure seamless operations and consistent delivery of high quality services. Ensure all reporting (internal and external) meets or exceeds all standards and expectations of CBI Home Health, stakeholders, and the associated regulatory body (if applicable). Ensure appropriate documentation is completed accurately and on time including client charting as per associated regulatory body and funder agreements.

Actively identify risk and work with all stakeholders to mitigate and/or manage risk with particular attention to missed visits and clinical care (if applicable and as required). Ensure a timely and comprehensive response to Incident Reporting (IR), and investigation, in partnership with Care Supervisors, to address funder Client and Staff Safety Incidents and Client Complaints. Ensure timely and comprehensive response, follow up, and investigation, in partnership with Care Supervisors, to any disability management cases (WCB) Participate in chart audits to improve quality (if applicable and as required) Ensure the execution of policies/procedures reflect CBI Home Health best practices.

Work in accordance with company health and safety guidelines and procedures; Ensure proper use of routine practices and use of personal protective equipment as required. Respect privacy and confidentiality of clients/caregivers/families and the health care team. A clear criminal record check with vulnerable sector screening results in the past 12 months Must be able to travel with GTA as needed to support program delivery and stakeholder engagement.

Strong interpersonal and relationship building skills Excellent time management and organizational skills Strong computer literacy with various applications and programs Home Care Experience is considered an asset Weuse technology and automation to support administrative aspects of our recruitment process.

Artificial

Intelligence is not used to evaluate, rank, or select candidates. CBI Home Health is committed to a diverse, equitable, and inclusive workplace.

📌 Clinical Operation Resource Lead - Mississauga
🏢 Cbihomehealth
📍 Mississauga