Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. As a Senior Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.

Social Media Management: Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube. Respond to customer inquiries promptly, providing accurate information and resolutions.

Customer Engagement: Build and maintain positive relationships with customers through social media interactions. Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.



Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.

Content Sharing: Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base. Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization. Advocate for improvements in our products and services based on social media feedback.

Social Media Guidelines: Adhere to company guidelines and policies when representing Tractive on social media platforms. Bachelor's degree in marketing or any field related. Minimum of 2-3 years of experience in customer support, with a focus on social media management.

Robust understanding of various social media platforms and their best practices. Previous experience with social media support tools is preferred. Empathetic and customer-centric mindset, with the ability to resolve issues effectively.

Salary Range: CAD $38,400- $48,000 annually #

📌 Community Management - Social Media Advocate (Toronto)
🏢 Boldr Impact
📍 Toronto