Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.

At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. The Concierge operates as a part of a premium residential community within the portfolio - designed to deliver a hospitality-driven living experience that goes beyond traditional property management. In this environment, service is intentional, personalized, and consistently delivered to an elevated standard.

Every interaction contributes to a resident experience that is seamless, refined, and thoughtfully curated. Roles within this community are distinctly different from those at traditional multi-residential properties. They require a heightened level of professionalism, discretion, attention to detail, and service orientation.

Team members are expected to anticipate needs, build meaningful relationships, and deliver with polish and consistency across every touchpoint. The Concierge is a highly visible and essential role, serving as the primary point of contact for residents, guests, and visitors. This individual is responsible for delivering a warm, professional, and responsive experience while contributing to the overall service culture and daily operations of the property.

Blending hospitality-driven service with strong operational awareness, the Concierge supports a consistent and elevated resident experience - facilitating requests, coordinating with internal teams,



and ensuring execution is seamless from start to finish. The Concierge has a robust hospitality mindset, takes pride in elevated service delivery, and demonstrates the ability to operate successfully in a high-touch, experience-driven environment. They have exceptional attention to detail, thrive in high-touch, hospitality-led environments and are committed to delivering an elevated resident experience.

The James is a luxury rental community located in Rosedale, one of Toronto’s most established central neighbourhoods. Situated just off Yonge Street at Price Street, the community is close to Summerhill, Moore Park and the Yonge subway line. We are currently hiring two Concierge positions for The James.

Resident

Experience & Service Delivery – Serve as first point of contact, respond to resident needs, and maintain professional service delivery.

Concierge

Services & Resident Support – Coordinate requests such as reservations, local services, and resident engagement initiatives.

Building

Operations & Coordination – Support move-ins, liaise with teams, manage logs and systems. Minimum of two years’ experience in hospitality, customer service, or residential environments. Professional proficiency in English, with the ability to communicate clearly and effectively in written and verbal interactions.

Maintains a polished, professional standard of personal presentation and conduct appropriate to a high-service, resident-facing environment. Flexible availability, including days, evenings, overnight shifts, weekends, and holidays.

Experience in luxury, hotel, or premium-service environments. Proficiency in Microsoft Office (Word, Outlook, Excel, Teams, and SharePoint), AI tools, and other workplace technology. Strong knowledge of the local area and amenities.

This role is fully on-site and requires flexibility to work a rotating schedule that may include days, evenings, weekends, overnight shifts, and holidays. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

📌 Concierge (Night) (Toronto)
🏢 TLR Property Management
📍 Toronto