Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective

January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long‑term stability. Every decision and investment remains anchored in long‑term benefits to customers, members, and communities.

In this role, our Claims Concierge are the first point of contact to our customers and brokers. Using their exceptional customer service skills, empathy and passion for helping others, they are truly making a difference to enhance our customer service delivery model and provide support and guidance where it’s needed most. When you join our Claims team, you will have the opportunity to thrive in your career where the possibilities to grow and develop are endless.

Handle incoming calls from customers, brokers, vendors and third parties, to provide support and service within the claims process Takingfirst notice of loss information on recent claims and assigning services (rental,etc) Answering questions on existing claims Make adjusting decisions on claims in the absence of dedicated advisors, exercising the same monetary and decision‑making authority as an Associate Advisor, APD. Assistin generalAutoclaims handling when possible/requireddue to adjuster illness, vacation,



etc. Assign all broker‑reported and phone‑intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool.

Minimum 1 year of experience working in a customer service role. Exceptional customer service and communication skills. Working knowledge of Microsoft Office Suite programs.

Experience working in Claims would be considered an asset. CIP designation or working towards completion would be considered an asset.

Hybrid : This is a hybrid role that includes the flexibility to work remotely, but regular in‑person attendance in our Cambridge facility is expected (twice a week, Wednesdays and Thursdays). You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Gore Mutual Insurance

Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs.Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

📌 Concierge (H/F) Temps Plein (Waterloo)
🏢 Gore Mutual Insurance
📍 Waterloo