CATERING SALES MANAGER DELTA HOTELS BY MARRIOTT LONDON ARMOURIES REPORTS TO DIRECTOR OF SALES & MARKETING We are seeking an experienced Catering Services Manager who will focus on both Social & Cooperate Markets. Their role will solicits, develops and establishes new catering leads for the hotel to increase hotel utilization and ultimately maximizing revenues. Qualifies and develops new catering and group room business through outside sales calls, direct mail and telephone solicitations.

Develops new contacts, fosters and maintains existing client base to maximize catering revenue and services while ensuring superior customer satisfaction. The duties and responsibilities for the Catering Services Manager Role include, but are not limited to the following: Quote and negotiate space, dates and rates to obtain catering and designated accommodation revenue goals. Prepares and presents hotel’s features and benefits to prospective clients Conducts tours and site inspections for prospective clients Prepare professional proposals, contracts and Banquet event orders with proper guarantees (Signatures, Deposits etc).

Receiving, handling and converting Meetings, Events and Group enquiries. Presenting and Selling available and suitable banquet / event options to the highest possible standard. Increase catering business through the development of new business and 24 hours follow up on existing inquiries Confirm with client all information pertaining to the event and organize and distribute all information to applicable departments (Ensure the complete administration and execution of all planned events).

Effective management of bookings to assist in achieving hotel revenue targets Assist in development and solicitation of catering menus, capacity charts, floor plans and packages, aimed at specific market segments and encourage repeat business.



Assist with controlling labour and food costs Communicate effectively with hotel operational departments to ensure guest satisfaction Maintain excellent relationships with third party suppliers Be available to assist clients while on site Must be flexible to work evening and weekends or extended hours Stay current with all food and beverage trends Must have valid driver’s license and personal transportation Collect market and competitive intelligence and adjust strategy as required Direct outside sales calls as required. Attend trade and travel shows of various market area for promoting hotels event business Implement our brand strategy into all areas of the sales process, including Bonvoy Rewards Supports Marriott’s Customer Service Standards and Delta’s Brand Standards and Hotel policies and procedures Prepare weekly and monthly action plans, which are reviewed by the Director of Sales to ensure achievement of overall hotel goals.

Complete reporting (Catering Forecasting, Sales Report, Action plans) and other reports as required. Post group follow up and handling in a timely manner to encourage repeat business through excellent customer service. Build strong relationships with customers to fully understand their needs.

Assist the hotel to identify new avenues of business and bring in more banquet events to the hotel. Other duties and tasks assigned by the management within the job scope. Minimum of 3 years of hotel experience preferably in Hotel Front Office, Sales,



Catering or Food and Beverage Deliver high quality consistent service to clients High level of creativity and sales execution strategies Food and Beverage/General Hotel Operations Knowledge Robust computer skills including proficiency in Microsoft Office and the ability to quickly learn specialized software Computer skills in Opera and CI/TY are a bonus University degree and/or College diploma in Hospitality or General Management A reasonable estimate of the current range is $45,000 to $60,000 (salary + performance-based gratuities for eligible positions).

The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Passion Drives

Performance. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.

In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment.

A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio’’ #

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