Become a vital part of a growing team as a System Analyst for contact center technologies, focusing on Genesys Cloud. You'll drive the implementation of effective telephony solutions while ensuring operational integrity. In this role, analyze user needs and offer specialized support for telephony infrastructures.

Your responsibilities will include managing incidents, writing process documentation, and fostering cooperative relationships with diverse departments. Additionally, you'll engage in training initiatives to enhance team capabilities and problem-solving efficiencies.

Key Responsibilities





- Evaluate user requirements; provide technical guidance • Support Genesys Cloud telephony solutions and infrastructure • Handle incident management for timely resolutions • Document processes for enhanced efficiency and training • Collaborate with various teams to improve operations Requirements:
- University degree or college diploma in relevant areas • Minimum 1 year experience in contact center settings • Strong background in Genesys Cloud systems • Highly organized; adept at multitasking • Understanding of data systems and databases Leverage your skills in Genesys Cloud to streamline contact center operations and enhance team collaboration.

📌 Contact Center System Analyst - Genesys Cloud Focus (Montreal)
🏢 Intact
📍 Montreal