Loop is a rapidly growing fintech transforming how businesses manage their money. We're building the first business banking offering that is global by default, so our customers can access more markets, accelerate growth, and radically simplify their operations. Businesses are global, but banks are local — we're here to fix that and we are looking for ambitious people to join our mission.

Hi, I'm Cato, Founder at Loop, and I'm hiring a Credit and Collections Specialist to own both ends of our credit lifecycle: the decision to lend, and the recovery when a loan goes wrong. This role is an onsite position at our downtown Toronto office (Bay and Bloor). Most companies split underwriting and collections across two teams that never talk to each other.

In this role you'll spend roughly half your time deciding who gets credit and on what terms, and the other half working directly with customers whose accounts have gone past due. You will see the downstream consequence of credit decisions, and you'll be expected to feed what you learn in collections back into how we underwrite. You’ll be speaking with business owners every day — sometimes to structure a facility that helps them grow, sometimes to have a hard conversation about a balance they haven't paid.

You’ll also help build the function. Our credit book is growing faster than our processes, and we're looking for someone who wants to fix that — not just work the queue. Credit (~50%) Underwrite business credit applications for Loop's credit card and capital products — assess creditworthiness, recommend limits, and decide within policy or expand when a case warrants it.

Analyze financial statements, bank account and open banking data, credit bureau reports,



and payment history to build a clear picture of each business. Manage security agreements and register liens and security interests with perfect accuracy, coordinating with customers, lenders, and vendor partners. Monitor the existing portfolio — reassess exposure, resize lines, and action remediation when a customer's position changes.

Document every decision and its rationale clearly enough that someone else can audit it a year from now. Collections (~50%) Own a portfolio of past-due accounts end to end, from first outreach through resolution. Contact customers by phone and email to collect outstanding balances and negotiate repayment arrangements that hold, while keeping the relationship intact where possible.

Draft formal correspondence including payment reminders, document requests, and demand letters. Manage legal recovery matters — small claims, settlement conferences, bankruptcy and insolvency filings, process serving, and enforcement — working with internal teams, external counsel, and collection agencies. Maintain accurate records of every interaction and commitment in Salesforce, and report delinquency status to leadership on a regular cadence.

Apply tact, diplomacy, and resourcefulness to handle objections and control genuinely difficult conversations.



Identify the patterns behind delinquency and translate them into concrete changes to our underwriting criteria, monitoring triggers, and collections playbook. A collections file nobody wants to touch is an opportunity, not a burden.

Desired

Qualities, Skills, and Experience 2+ years in credit, underwriting, collections, lending, commercial banking, or a related financial services role. Excellent written and verbal communication, including the ability to explain and document a credit decision, and to hold a difficult conversation with professionalism. Genuine interest in using data, tooling, and automation to make credit and recovery more efficient.

Proficiency with Excel or Google Sheets and Google Workspace. Fluency in English; conversational French preferred. It’s a bonus if you have: experience underwriting small business or commercial credit; familiarity with Salesforce or similar CRM; exposure to credit bureaus, banking data, or credit decisioning platforms;

experience with insolvency or legal recovery processes. Exposure to the full credit lifecycle — origination through recovery. The chance to shape how Loop makes and manages credit decisions as we scale.

Salary range CAD $60,000–$75,000 annually, commensurate with experience. Equity ranging 0.01–0.05%. 3 weeks vacation. Enrolment in the group health advantages plan after the probation period. 30 minutes virtual meeting with Sarah, Chief of Staff. To help businesses seamlessly manage money around the world so they can access more markets, save money and simplify their operations Loop will be the first business bank that is global by default.

📌 Credit & Collections Specialist (Toronto)
🏢 LOOP
📍 Toronto