Take on a key role at Lyft as an Analytics Lead, focusing on enhancing customer experience through strategic data analysis. Engage in a hybrid work model, collaborating to improve service interactions. In this pivotal position on the Safety & Customer Care team, you are expected to leverage your analytical expertise and 2+ years of experience to shape customer support strategies.
You will define metrics for success, monitor KPI performance, and present findings to guide leadership decisions effectively. Your ability to work cross-functionally will be crucial in delivering actionable insights.
Key Responsibilities
- Work with Product and Engineering to align analytics • Establish frameworks for data-driven decision-making • Monitor metrics that reflect support platform health • Design A/B tests for the evaluation of enhancements • Conduct presentations of key findings to stakeholders Requirements:
- Quantitative degree with an emphasis on analytics • Minimum of 2 years in data-centric roles • Solid SQL and Python skills for data analysis • Excellent communication for presenting complex findings • Ability to distill unstructured issues into actionable solutions Sharpen Lyft's customer support strategy through data analytics leadership and proactive collaboration.
📌 Customer Care Analytics Leadership at Lyft (Toronto)
🏢 Lyft
📍 Toronto