EQ Bank, Canada’s Challenger Bank, is seeking a Customer Care Representative to interact with customers, troubleshoot issues, answer product questions, and ensure a seamless customer experience across channels. You’ll be part of the Digital Banking team, collaborating daily with Digital Operations, IT Operations, Global Security & Marketing teams.
The role focuses on handling inbound calls and chats, guiding digital onboarding, resolving issues on first contact where possible, and escalating
📌 Customer Care Pro — FinTech Challenger Bank (Canada)
🏢 Kinvie
📍 Canada