Join Pillway as a Customer Experience Agent to revolutionize patient support in a cutting-edge healthcare technology setting. Utilize your strong communication abilities to assist customers and resolve inquiries effectively. You will be essential in managing customer-related issues, handling technical glitches, and collaborating with teams to ensure comprehensive solutions.

This role demands a solid understanding of CRM systems and the ability to provide bilingual support in both English and French. Your contributions will directly affect the customer experience and pharmacy operations. Key Responsibilities:

- Manage and track customer inquiries and tickets in CRM
- Escalate complex issues efficiently to relevant teams
- Assist with marketing campaign-related customer calls




- Troubleshoot app and payment issues with key stakeholders
- Collaborate with Pharmacy Experience Specialists for support

Requirements:

- Strong customer service experience preferred
- Excellent communication skills in French and English
- Familiarity with CRM systems for issue tracking
- Effective problem-solving skills for diverse inquiries
- Dedicated to ensuring customer satisfaction and seamless service

Become part of Pillway's commitment to transforming healthcare through creative technologies and excellent customer service.

📌 Customer Experience Agent at Pillway (Vancouver)
🏢 Pillway
📍 Vancouver