Personal & Commercial Banking 22.50 - $28.33 CAD At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact. We are looking for a Customer Experience Associate who brings a charming self to work, processes financial transactions accurately, and provides an excellent customer experience. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.



Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Robust administration, organizational, planning and time management skills to work in a fast‑paced environment.

Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and internet. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

First

Nation, Inuit and Métis Communities This particular posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the Customer Experience Associate role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit the TD Career Site. #

📌 Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and No[...] (Ottawa)
🏢 TD
📍 Ottawa