Title: Customer Experience Lead - Scarborough Town Centre, Scarborough, ON (18.75 Hours Per Week) Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates Build solid customer relationships and deliver excellent customer service Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience Act as a change management lead by assisting with the implementation of new policies and procedures Previous experience managing a team of employees (including coaching, leading, and scheduling the team)



is a strong asset Availability to work a flexible schedule Previous banking experience is a strong asset Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options An organization committed to making a difference in our communities– for you and our customers.

You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

📌 Customer Experience Lead - Scarborough Town Centre, Scarborough, ON (18.75 Hours Per Week) (Toronto)
🏢 Scotiabank
📍 Toronto