We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems. Isolocity provides quality management software to industries such as Manufacturing, Vape, Food, Health Sciences, and Cannabis, helping organizations streamline compliance and improve operational efficiency. We are looking for a motivated, detail-oriented, customer-focused individual who can support onboarding, troubleshoot issues, and understand customer needs and priorities.

You will guide customers through the self-service learning path, host Q&A; sessions, monitor onboarding progress, and continually improve the onboarding experience. You will also provide ongoing support throughout the customer lifecycle to ensure long-term success. This role includes supporting the custom configuration of each client’s quality management system, importing quality data, and delivering platform support.





You will act as a key partner in customer satisfaction during onboarding and assist existing customers with day-to-day questions to ensure confident, effective use of the platform.

Background in Quality Assurance or compliance using a QMS Strong attention to detail and data accuracy Ability to work independently and collaborate in a remote team Recommend custom QMS configurations within the platform Perform quality checks to ensure data integrity Update internal Client Health trackers and flag risks Deliver virtual product Q&A; sessions during onboarding Proactively follow up with customers to maintain timelinesEscalate at-risk projects through proper channels Triage and respond to support desk inquiries Monitor Self‑Service training reports to ensure client progress Full work from home opportunity — we are a virtual business Flexible hours — we measure KPIs, not clock‑punching Health Insurance + Health Spending Account (HSA) Performance‑based bonus

📌 Customer Experience Representative Web Services (Montreal)
🏢 Isolocity QMS
📍 Montreal