Become a Customer Experience Specialist with Manitoba Hydro in Winnipeg, committed to fostering exceptional service and satisfaction. This role is key to building trust through effective communication.

As a part of the Customer Engagement Centre, you will provide tailored service to meet customer needs. Candidates should be empathetic, detail-oriented, and thrive in a collaborative environment. You will be responsible for addressing billing inquiries and enhancing customer understanding of products.

Key Responsibilities: • Deliver accurate account information to customers • Explain various billing plans and service options • Respond to customer inquiries and resolve issues • Handle emergency service requests promptly • Collaborate across service channels to maintain standards

Requirements: • Grade 12 education with solid math skills • Two years minimum customer service experience • Knowledge of Word and Excel is necessary • Bilingual abilities in French and English are advantageous • Experience in utilizing AI tools in customer service is preferred

Support Manitoba Hydro's mission by ensuring top-tier customer engagement and satisfaction across all interactions.

📌 Customer Experience Specialist in Winnipeg
🏢 Lifeline Ukraine
📍 Winnipeg