Step into a high-impact leadership role at Rogers as the Senior Director of Customer Intelligence & AI. Based in Toronto, you will architect cutting-edge strategies that combine customer insights with advanced AI technologies. Reporting to the SVP, Digital, you will lead customer intelligence initiatives by understanding customer behavior beyond traditional identifiers.

Manage a multidisciplinary team to drive strategic insights that enhance customer retention and overall experience, supporting Rogers in its mission to connect Canadians. Key Responsibilities:

- Own the strategy for Digital Customer 360 Intelligence at Rogers
- Integrate various data signals to form unified customer insights
- Identify engagement patterns and customer intent for growth




- Supervise the creation of predictive modeling and intelligence frameworks
- Align business initiatives to maximize customer value Requirements:
- 10+ years of experience in Customer Intelligence or related fields
- Relevant university degree in Business or Data Science
- Proficient in translating insights into measurable outcomes
- Excellent leadership and communication skills
- Ability to navigate complexity and foster organizational change Leverage your expertise to drive impactful customer intelligence initiatives at Rogers and redefine customer experiences across Canada.

📌 Customer Intelligence & AI Senior Director Role (Toronto)
🏢 Rogers communications
📍 Toronto