S&S; Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., At S&S;, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation. Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes.

We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability We are seeking energetic, reliable, and fun professionals to join our team as a Customer Service Manager Canada.



The successful Customer Service Manager Canada will be responsible for working closely with contact center employees daily to assist with customer satisfaction and complex problems based on customer needs. Provide customer service on behalf of the contact center to keep the department running in an efficient and lucrative manner, to increase customer satisfaction, loyalty, and retention and to meet department level expectations.

Support activities for the contact center as needed and requested. Monday - Friday (8am -5pm) Full-Time, Exempt Help devise and determine how we can create processes to build a world class support team Field requests and support communications from our internal and external customers Support customer service needs, escalations, and operational communications for Canadian customers and business partners S. and Canadian teams to resolve cross-border fulfillment, delivery, and customer experience issues Support supervisors as they respond to, troubleshoot, and resolve daily fulfillment and delivery issues,



piecing together the end‑to‑end story to identify root causes and see cases through to resolution Hold leadership staff accountable for expectations to identify trends and expose prime opportunities to improve our operations and increase customer satisfaction Help to organize and execute Work Force Management needs as necessary Support activities for the department as needed and requested Promote good relations between external and internal customers All other duties assigned by management Monitor and support Canada-specific service levels, response times, and customer satisfaction metrics Take ownership of customers issues and follow problems through to resolution Support bilingual English/French customer interactions and escalations as needed Participate in team planning meetings 1-5 years proven working experience as contact center manager or supervisor ~ Experience in providing customer service support ~ Experience supporting Canadian customers, operations, or service escalations preferred ~ Excellent knowledge of management methods and techniques ~ Ability to prioritize and manage multiple responsibilities ~ Experience with Microsoft Office This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Reasonable accommodation may be made to enable people with disabilities to perform the essential functions. S&S; Activewear Canada is an equal opportunity employer committed to employment equity. We encourage applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities.

We value an inclusive workplace that reflects the diversity of the communities we serve and do not tolerate discrimination based on any protected ground under the Canadian Human Rights Act.

📌 Customer Management Manager (Vaughan)
🏢 Su0026S Activewear Canada
📍 Vaughan