About us For over 20 years, Gamins Gourmets has been providing catering services to daycares and CPEs across Greater Montreal. We deliver meals, desserts and snacks every day, roughly 5,500 meals daily. Our menus are developed with a nutritionist specializing in children's diets and follow Ministère de la Famille guidelines and Canada's Food Guide.

Managing allergies and dietary restrictions, including kosher and halal menus, is at the heart of what we do. We are a small, growing management team, which means a hands-on, varied role with real impact.

Your mission

Become the go-to person for our clients. You will know every daycare by name, act as their first point of contact, and turn our customer service into a genuine two-way conversation.

Your responsibilities

- Answer client calls and emails: order changes, allergies, menu questions, delivery follow-ups.
- Make proactive check-in calls to existing clients to gather feedback and catch issues before they grow.
- Manage receivables: sending statements, payment reminders and collections follow-up, with tact and professionalism.
- Dedicate part of your time to prospecting current daycares and CPEs: calls, emails and booking meetings to grow the client base.
- Keep client files up to date (contacts, allergies,



special requirements, history) in our systems.
- Support the team with certain administrative tasks as needed.

What we are looking for

- 2 to 5 years of customer service experience, ideally with a sales or collections component.
- Excellent spoken and written French; functional English.
- Comfortable on the phone and genuinely enjoys talking to people.
- Organized, rigorous with follow-ups, and autonomous.
- Comfortable with basic office tools (Excel, email); eager to learn new systems.
- Asset: knowledge of the daycare, food or distribution sectors.
- Strong asset: comfortable with social media (LinkedIn, Facebook, Instagram) as a way to communicate with existing and prospective clients and raise the company's profile.

What we offer

- Salary of $45,000 to $55,000 depending on experience.
- A bonus for every new client account you bring in: your business development effort is directly rewarded.
- Daytime schedule, Monday to Friday. This is a fully on-site position at our Montreal office; no remote work.
- A key role in a growing company, with real advancement opportunities.
- Meals on site, family-style team atmosphere.

📌 Customer Relations Coordinator (Montreal)
🏢 Gamins Gourmets
📍 Montreal