Dermalogica is seeking a passionate and customer-focused Bilingual Customer Service Advisor who is passionate about delivering exceptional experiences and building meaningful relationships. In this role, you will go beyond traditional customer service by serving as a trusted partner to consumers, skin centers, and internal teams. Through proactive support, solution-oriented thinking, and a commitment to exceeding expectations, you will help bring the Dermalogica experience to life, creating positive interactions that empower our customers and partners to succeed.

CUSTOMER RELATIONS ADVISOR Receives and processes orders via phone, chat and email by accounts and in- house departments, including corrections and changes Promotes additional customer sales by providing information on new products, reformulated products, and product promotions including freight incentives, discounts, etc. Works effectively with all departments, co-workers, customers, and others by sharing ideas in a constructive and positive manner; Resolves product or service problems by clarifying the customer's complaint; expediting correction or adjustment; Prepares product or service reports by collecting and analyzing customer information. Innovate and bring forth ideas to the customer service department to continuously improve customer satisfaction and department efficiency Vet new leads and manage them according to established criteria, ensuring leads are accurately documented and routed to the appropriate Sales Representative for timely follow-up Continually assist Senior Customer Service associate on other projects as requested Responds to Account/Consumer/Staff inquiries, including all chat platforms and related emails,



within a 24-hour period Recommends potential products by collecting customer information and analyzing customer needs Minimum high school diploma or equivalent, with 1 year customer service experience preferred Bilingual in English and French Licensed/qualified Skin Therapist preferred, or equivalent professional skincare/customer service experience.

Demonstrated ability in Microsoft Office, with emphasis on Excel and Word. Exceptional communication skills on written & phone Strong Customer Service orientation and relationship building Experience with CRM platforms such as Gorgias, Sugar and/or Shopify is an asset Strong knowledge of skincare, skin treatments, and client consultation is an asset Hybrid work schedule that allows employees to work in the office 60% of the time, with flexibility to work from home 40% of the work week. Office located downtown Toronto.

Comprehensive health, vision, and dental coverage Paid time off and personal days Mental health support tools Dermalogica is committed to diversity and inclusion to enhance our business outcomes and create a brighter future for our diverse employees, global consumers, partners, and communities. We welcome applications from visible minorities, individuals with disabilities, and members of the LGBTQ2+ community and encourage applicants to self-identify. Dermalogica continues to dominate the skilled skin care industry with distribution in over90 countries.Known worldwide as the premiere Skin Therapist’s choice for offering the most respected professional skin care line, we are also recognized for our renowned postgraduate education.

Our entrepreneurial spirit, hands-on environment and fast-paced culture encourages employees to be their best, bringing innovative solutions to reach the skin care professional and consumer. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

📌 Customer Service Advisor - Bilingual (Toronto)
🏢 Dermalogica
📍 Toronto