Join our team as a Customer Service Agent (Specialist, Solutions Centre) at our Delta Ophthalmic Laboratory! In this role you’ll provide courteous, empathetic, and knowledgeable support to our 400 clinics and stores across the FYihealth group. You'll play a key role in creating positive customer experiences by providing exceptional, solution-focused service.

You'll also follow up to ensure every clinic/store feels supported and every issue is resolved effectively. This Is a Full time, Onsite Position At Our Delta Laboratory, Located On Annacis Island, BC. Monday to Friday, 6:30 a.m. – Monday to Friday, 8:30 a.m. – Provide exceptional clinic and store support via telephone, email, and CRM.

Support the resolution of system-related challenges by ensuring accurate order validation and entry Maintain an organized and efficient workspace to support timely processing and delivery of orders to patients Take pride and ownership in FYidoctors Delta Lab products and quality standards, ensuring clinics and stores receive exceptional service that supports our commitment to enhancing lives Perform other duties as assigned to support the team and organizational goals Minimum of high school diploma,



optical experience is considered an asset but not required Minimum of 1-2 years experience working in a Customer Service or Optical environment Basic knowledge of CRM usage and Lab Management Software Intermediate to advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook Ability to understand and communicate basic optical terminology and apply optical knowledge to help resolve challenges effectively Willingness to learn advanced optical concepts and embrace new technologies and ongoing learning opportunities Bilingualism English/French is considered an asset Competitive wages and comprehensive benefits package featuring exceptional optical coverage Continuous training and development opportunities to support your careergrowth Delta Ophthalmic Laboratory, a division of FYihealth group, is our Canadian-owned ophthalmic lens manufacturing facility and distribution centre. At the Delta Ophthalmic Laboratory, we use the latest technologies, software and manufacturing techniques to create the highest quality lenses for our patients across North America. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity.

The expected compensation for this position is $20.67 - $25.82 hourly, considering factors like experience, skills, and qualifications.

📌 Customer Service Agent (Specialist, Solutions Centre) (Vancouver)
🏢 FYidoctors
📍 Vancouver