Join SMART Technologies as a Customer Service Quality Coordinator and drive quality across global operations. This hybrid position in Calgary focuses on quality assurance and customer satisfaction monitoring. As a key player in the customer service framework, you'll manage the quality assurance program while evaluating performance data to ensure a top-notch customer experience.

This role requires proven experience in contact center operations and a strong grasp of quality metrics. Key Responsibilities:

- Own the customer satisfaction feedback program
- Monitor quality trends and recommend corrective actions
- Conduct audits to ensure adherence to service expectations
- Develop reports for leadership and stakeholders
- Build relationships with third-party contact centers Requirements:
- 2-5 years of relevant experience
- Familiarity with CRM systems and QA platforms
- Solid attention to detail and analytical skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities effectively Leverage your quality assurance skills to contribute to operational excellence at SMART Technologies.

📌 Customer Service Quality Coordinator Position (Calgary)
🏢 SMART Technologies
📍 Calgary