Customer Service Representative ( 1 Year Contract) We’reproud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers byForbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro andLactantia. As part of Lactalis Group, the world’s leading dairy company, weremainfocused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!

The Customer Service

Representative serves as the primary customer service contact for nationally based customer accounts and ensures customer expectations are delivered consistently both internally and externally. Provide customer service to Warehouse, DSD and Distributor customers by receiving and responding/resolving issues, problems and concerns and providing information. Analyzing all ordering data based on customer specifications for orders entered manually and/or received electronically ensuring customers’ inventory levels are maintained, and all necessary follow-up completed.

Manage daily investigations and validation of problems associated with 3rd party logistics providers and provide follow-up for closure to customers. Investigate and validate customer deductions/OS&D;’s, fill rate fines and determine the appropriate credit/debit transaction for entry into SAP. Analyze customer order patterns to ensure order requirements are met and cost savings are implemented for the warehouse pick/pack/ship process.

Manage daily product supply activities through the forecasting and demand planning transactions within SAP to optimize fill rates.

Support

Sales by analyzing customer issues,



providing product summaries and recommend alternative solutions when needed. Liaison with internal departments to execute small project requirements for customers order to cash. Produce metric reports to summarize activity and identify repetitive and key product issues as well as customer scorecards.

Manage the quality assurance process for all identified issues by receiving, tracking, and communicating relevant information to all stakeholders. Excellent data entry skills with emphasis on accuracy, attention to detail and proficiency in using the numeric keypad Basic knowledge of standard office computer technology such as Lotus Notes, Microsoft Office products and the Internet. Strong working knowledge of SAP an asset Bilingual an asset (requirement in some cases) Lactalis Canada believes in rewarding its people with the following package for contract employees: ~ A Competitive Base Salary ~ Retention Bonus of 10% to be paid out at the end of the contract ~8% vacation pay ~ Health & Dental Benefits starting day 1 ~ Learning and Development opportunities ~ Potential for future full time permanent opportunities!

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves.

We're committed to crafting an setting that genuinely welcomes all, reflecting the richness of our people and communities. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained. Logistics, Customer Service Representative, Recruiting, Sustainable Agriculture, Operations, Customer Service, Human Resources, Agriculture #

📌 Customer Service Representative ( 1 Year Contract) (Mississauga)
🏢 Groupe Lactalis
📍 Mississauga