Role Description This part-time remote Customer Service Representative role at TOP DRONE 60 focuses on supporting customers via phone, email, and chat regarding drone products, services, and orders. The representative responds to inquiries, troubleshoots basic issues, processes returns or exchanges, and provides clear, accurate information about product features and policies. Day-to-day responsibilities include documenting interactions in the CRM system, following up on open cases, and escalating complex issues to the appropriate team.

The role also involves gathering customer feedback, contributing ideas to improve the customer experience, and adhering to established service standards and communication guidelines. Availability for scheduled shifts, including possible evenings or weekends, is required.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Support, with a focus on resolving issues efficiently and professionally.




- Ability to maintain high levels of Customer Satisfaction and deliver a positive Customer Experience across all communication channels.
- Excellent Phone Etiquette, transparent spoken communication, and confidence in handling inbound and outbound calls.
- Effective written communication skills for email and chat support, with attention to clarity and tone.
- Basic technical aptitude and willingness to learn about drone products and related services.
- Comfort working remotely, including reliable internet access and a quiet, professional workspace.
- Strong organizational skills, time management, and ability to multitask while following documented procedures.
- Previous experience in customer support or contact center environments is preferred but not required.

📌 Customer Service Representativ (Canada)
🏢 TOP DRONE 60
📍 Canada