The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years! Want to contribute to the health and wellbeing of Canadians? At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.

Service Agent Full Time Permanent

As a Service Agent, you’ll be the friendly first point of contact for MCC clients, playing an important role in helping the department achieve its goals. In this bilingual role, you’ll provide high-quality support to candidates and partners, answering questions and guiding them through processes related to source verification of documents and exam applications. Your ability to communicate clearly, problem-solve, and deliver exceptional service will help create a positive and seamless experience for everyone who reaches out to the MCC.

Provide comprehensive front-line support to candidates and partners by addressing inquiries through phone, email, and instant messaging chat for all examination and repository services, including: Account management and password reset assistance. Examination-related support (scheduling, eligibility, withdrawals). Inquiries related to the Licentiate of the Medical Council of Canada (LMCC). 1–3 years of front-line customer service experience, ideally in an office or service-oriented environment. ~ Proven ability to support clients through phone, email,



and online channel. ~ Technical Skills Bilingual communication skills (English and French) exceptional verbal and written ability in both languages.

Strong proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to quickly learn internal systems and databases. Navigate the internet to locate, verify, and interpret information efficiently. Exceptional people skills and a strong commitment to delivering outstanding customer service.

High accuracy and attention to detail, ensuring quality in every task. Solid research and information-gathering abilities, asking the right questions to support clients. Training or coursework related to customer service, administration, or communications is an asset.

Language: ~ Fully bilingual (English/French) with the ability to communicate clearly, professionally, and effectively in both languages. Three weeks' vacation right off the bat. A company paid holiday closure in December - our gift to you!

Compressed and telework programs. Free virtual Mobility and Strength & Conditioning classes. The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.

AI-based tools from third-party platforms may be used to support application screening and candidate matching. Accommodations can be provided at all stages of the hiring process;

📌 Customer Service Representative Health Assistance (Ottawa)
🏢 Medical Council of Canada
📍 Ottawa