Elevate your career with a Customer Service Representative position at IDEX in Waterloo, ON.

Your role will focus on managing customer orders and enhancing communication across teams. This role within the Value Stream department requires a solid background in customer service and inside sales in a manufacturing context. You will coordinate customer orders, manage warranty claims, and ensure timely updates, helping to create an exceptional customer journey. Your initiative and leadership will contribute to team success and operational improvements. Key Responsibilities:

- Enter and maintain customer orders according to procedures
- Provide timely updates regarding order status and delivery
- Manage RMAs and warranty claims efficiently




- Foster solid relationships within the sales and internal teams
- Identify and recommend process improvements for customer service Requirements:
- 3-5 years of customer service or order management experience
- Preferred experience in manufacturing processes
- Familiarity with ERP systems and order management
- Strong communication and critical thinking skills
- Ability to juggle multiple tasks in a dynamic environment Bring your expertise in customer service to IDEX and help us enhance our customer experience.

📌 Customer Service Representative in Manufacturing (Ontario)
🏢 Quadro Engineering
📍 Ontario