Responsible for processing and tracking customer orders received via phone, fax or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc.

Develops documentation and maintains files in accordance with SOX compliance and departmental policies. This is a contract position, minimum of 15 months. Accurately manages order processing in JDE, product, quantity, shipping, special instructions, etc.

Develops documentation for sales orders. Maintains system accuracy on sales orders to reflect realistic ship dates. Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.

Accurate reason codes are applied in JDE and appropriate forms are completed in compliance with department policy.



Maintains daily contact with Sales Representatives regarding pricing inquiries, discrepancies, and status updates. May coordinate truck deliveries for certain locations with Traffic department.

Business

Management degree or equivalent required. ~ Degree in sales or marketing preferred. ~5 years customer service experience preferably in a manufacturing environment. ~ JDE or other main line ERP such as SAP. The noise level in the work setting is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc.

Travel including air travel or auto travel may occasionally be required.

📌 Customer Service Representative - Temporary Contract (Vaughan)
🏢 Westlake Royal Building Products
📍 Vaughan